Refund & Cancellation Policy

The firm charges for work performed. Fees for work already performed are earned; fees for work not yet performed are returnable. Nothing is charged before you accept a written proposal.

Either party may end a retainer with thirty days’ written notice to henry@finnstar.co. The current month, once begun, is not refundable; no further months are billed after the notice period ends.

Write to henry@finnstar.co stating the cancellation. The firm issues a closing statement showing work performed to date, applies the deposit against it, and refunds any remainder within ten business days.

If cancellation occurs before any work has begun, the deposit is refunded in full.

Programs cancelled seven or more days before the start date are refunded in full. Within seven days, half the fee is refundable, or the full fee may be credited toward a rescheduled program at your election.

Refunds are returned to the original payment method through Stripe. Processing typically takes five to ten business days depending on your bank or card issuer. Refunds are issued in United States dollars; the firm is not responsible for currency conversion differences applied by your issuer.

Email henry@finnstar.co with the invoice number and a short description of the request. Requests are acknowledged within one business day and resolved within ten business days.

Please contact the firm before initiating a chargeback. Most disputes are billing questions resolved within a business day. Chargebacks raised without prior contact are contested with the processor, with the accepted proposal and delivery record supplied as evidence.

Card statements carry a descriptor referencing FINNSTAR. If you do not recognize a charge, write to us before disputing it.

Henry Finn d/b/a Finnstar Co, 5432 Geary Blvd, Unit 330, San Francisco, CA 94121, United States — henry@finnstar.co. Billing correspondence is answered within one business day.